When you ask ed a question like “Ma y I ask why you are thinking about buying a new car?” and the customer responded “My husband got into a pretty bad accident last week and our car was totaled . ” What is your reaction? You should say __________.
A.
“ What caused the accident? Did the car break down? ”
B.
“Oh okay, are there any specific makes or models you are interested in?”
C.
“Oh no, I’m so sorry to hear that! Is he okay?”
D.
“ You should have bought this car to protect his safety.”