【简答题】阅读理解。 In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer 'delight' is what companies are trying to achieve in order to keep and...
【单选题】Believe it or not, airlines really are trying to do better. They promised to improve customer service last year 【21】______ pressure from a Congress which was 【22】______ stories of nightmare flights. S...