Thomas R. Smith Drivers Co. 3489 Greene Ave. Olympia, WA 98502 Dear Mr. Smith, I was very (141) to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a(an) (142) to resolve this problem. My top photographer will call you to arrange an appointment at your earliest possible convenience to retake photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your (143). Sincerely, Richard Brown President (41)