【单选题】听力原文: The United States says it has found a way to resolve the financial dispute that's held up negotiations with North Korea over its nuclear program. The funds amounting to $ 25 million have been fr...
【简答题】Directions: Read the following text and choose the most suitable heading from A-F for each paragraph. There is one extra heading which you do not need. A.Leave others a deep impression B.Be a pleasa...
【单选题】Passage IV Instant Feedback Recently, many organizations have implemented feedback loops that allow them to capture feedback at the point of experience. For example, National Express, one of the UK ’ ...
A.
2. Which of the following statements is NOT true according to the second paragraph? It is not easy to focus your attention on the right key areas in customer service.
B.
It is difficult for a company to collect a lot of meaningful KPIs.
C.
It is challenging to select KPIs which reflect your overall strategy.
D.
Those KPIs, which will deliver the most value to the overall objective, should be chiefly concerned.