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【多选题】
对于少数无理取闹的客户投诉，应做到以下哪几点（）A.
将客户迅速带离柜面营业场所并引入接待室；
B.
与客户建立起信任关系，切忌与客户发生冲突；
C.
要了解清楚客户的社会关系、工作单位、居住地点以及其家庭主要成员的基本情况；并根据了解到情况，找到有效途径或人员，劝导客户停止其行为；
D.
如上述措施仍无法有效处理的，由公司出面，请公司所在地派出所或客户所在地派出所派员协助调解处理，劝说其通过正常渠道如向法院起诉、通过消费者协会、保险行业协会出面协调等方式解决纠纷。
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皮皮学刷刷变学霸
举一反三
【单选题】Whenever I ask a question in class, I expect a ______ answer from my students.
A.
punctual
B.
prompt
C.
rapid
D.
fast
【单选题】I think students _______ to do homework with friends. [ ]
A.
should allow
B.
should be allowed
C.
were allowed
D.
must be allowing
【简答题】From the time I was seven, I had a dream of becoming a member of the Students Union. I always 1__ my school leaders for taking responsibility for all of us. So I dreamed of being a leader. Years flew ...
【单选题】—I think we students should wear school uniforms. — _____ We look smarter in our own clothes. [ ]
A.
I agree
B.
I think so
C.
I don't think so
D.
That's right
【单选题】— Why are you so popular with your students? — As a teacher, I seldom give my students so difficult a problem ____ they cannot work out.
A.
as
B.
that
C.
if
D.
which
【单选题】设有高位消防水箱的消防给水系统，当设有增压设施时，其增压水泵的出水量，对消火栓给水系统不应大于( )；对自动喷水灭火系统不应大于( )。
A.
10L／s；10L／s
B.
10L／s；5L／s
C.
5L／s；5L／s
D.
5L／s；1I。／s
【简答题】From the time I was seven, I had a dream of becoming a member of the Students Union. I always 31 my school leaders for taking responsibility for all of us. So I dreamed of being a leader. Years flew b...
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