Lawrence is in the office (1) for making and receiving business phone calls when Susan calls to remind him of (2) . Lawrence calls back, and Susan assumes a business tone intentionally. Lawrence knows that she is just joking, and(3) that day. From the episode we can learn a few tips for making business phone calls: • You must (4) before making phone calls; • You’d better make(5) for the discussion over the phone; • You should state the(6) for calling; • You should also try to make sure that it is the(7) time to make the call. Then you’ll be able to get the most out of your phone calls.