Dear Sirs, Thank you for your letter dated October 10th, in __(1)__ you lodge a claim __ (2) __ the faulty operation of the newly delivered Freezers. We are very sorry __ (3) __ the difficulties you have encountered, and have requested our Service Department in your city to call you to __ (4) __ a necessary time when he may call and carry out the necessary __ (5) __ under the manufacturer’s guarantee. I would like to __ (6) __ you that Haier range __ (7) __ a well-earned reputation for overall reliability in service. I’m, therefore,__ (8) __ that once the faulty freezer has been adjusted, you will have no further cause for __ (9) __ We trust that this unfortunate error will not adversely __ (10) __ our future relations. Yours truly,