Watch a video and put the following message-taking behaviors into the right sequence. 1. Record details of the message. 2. Get phone number. 3. Note down date and time of the call. 4. Verify the message. 5. Answer by the second ring. 6. Ask for a name. 7. Identify yourself and your company. 8. Get correct spelling of the name. 9. Ask for company name. 10. Thank the customer. 11. Give the caller the option.