Directions: Here are some of the keys to successful online selling, in Indira’s experience. Listen to the second part of the interview ( recording 2.2 ) and number each point in the order in which she mentions them. a) to be very clear about the price of the product and about any promotions b) to be very clear to the customer about what the delivery options are c) to provide good images and good information d) to understand or recognise what the customer wants