Read the conversation again and select the corresponding letter for correct title for each conversation part. a. Offering and accepting b. Giving simple directions c. Welcoming and checking in d. Offering, accepting and thanking e. Conforming dates and room details f. Asking and requesting payment details ____ A: Good afternoon. May I help you, ma’am? B: Yes. I’d like to check in, please. A: Certainly, ma’am. Do you have a reservation? B: Yes, I do. The last name is Taylor. A: T-A-Y-L-O-R? Brenda Taylor? B: Yes, that’s right. _____ A: All right, Ms. Taylor. You’re staying with us for three nights, checking out on the 28th. Is that correct? B: Yes, that’s right. A: And we have you booked in a single room, with a king- size bed. B: Yes. ______ B: Is that a non-smoking room? A: No, ma’am. I’m sorry, it isn’t. Would you prefer a non-smoking room? B: Yes, I would, please. A: I’ll check for you. Just one moment, please... Yes, we have some non-smoking rooms available. B: Great. _____ A: OK, then. How would you like to pay for your stay? By cash or credit card, Ms. Taylor? B: Oh, I’ll pay by credit card. A: May I have your card, please? B: Sure. Here it is. A: Thank you. Just one moment, please. ______ A: Here’s your card, Ms. Taylor. B: Thank you. A: And here’s your key. You’re in room 1708, on the 17th floor. The elevator is over there, around the corner. B: All right. ______ A: Would you like me to have someone bring up your bags, ma’am? B: That would be great. Thank you. A: Certainly, ma’am. I hope you enjoy your stay here. Please call if there is anything else we can do to make your stay more enjoyable.