Tina Smith is a 911 operator ( 接线员 ). She takes calls and sends help to those in need. She got four calls this morning. Name: Susan Wendle Telephone: 780-374-596 Age: 36 Place: Next to the River Ouse in Norfolk. I can see the town of King’s Lynn on the other side of the river. I’m in Ferry Road with my son. Problem: My son fell in the river and cannot get out. He is holding on to ( 紧紧抓住 ) a boat. He is very cold and tired. I tried to go in to help but I don’t swim very well. ******************************************* Name: Brian Morton Telephone: 781-293-745 Age: 48 Place: Crossing 4 of the M25 near the village of Shoreham with my friend. Problem: I drove off the road and hit a tree after trying not to run over a dog. I broke my leg. My friend’s head is bleeding. ******************************************* Name: Andrea Shelly Telephone: 781-003-578 Age: 78 Place: At home by myself in the hall. 27 Mycroft Street. Problem: I fell down the stairs ( 楼梯 ) and can’t move my legs. ******************************************* Name: Steven Carter Telephone: 784-384-924 Age: 33 Place: At home by myself and I’m upstairs. 18 Sunderland Avenue. Problem: My house is on fire. I can’t get out.