Listen to a talk introducing important tips onmaking business calls and fill in the blanks. Good afternoon. Today I’m here to talk about how to make effective businesscalls. Telephone communication is common nowadays, therefore, how to 1)______gets increasingly important. Now I’d like to introduce some tips on makingproper business calls. First, you should know 2)______ in advance. Make sureyou have 3)______ before you dial. One important thing we should not overlookis time schedule. Tyr to 4)______ for calls. Before you make the call, be sure thatyou get rid of 5)______. For example, turn off the radio, television, etc. Whenmaking the call, listen carefully and 6)______. Don’t pretend you haveunderstood when you haven’t. Another thing we should keep in mind is : letother people speak and try to avoid 7)______. Speaking slowly and clearly isimportant. Try to avoid 8)______. Besiedes, make sure 9)______. Remember thatyou should not argue! Use 10)______, such as “Which is better, Monday orTuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, tryto make your call brief. Avoid 11)______. Additionally, don’t try to befunny-you make be misunderstood. The last tip you should bear in mind is to 12)______. Your listener can “hear” your smile.