【多选题】which are suitable to say when we assist to left luggage (寄存行李) ?
A.
"Good morning/afternoon/evening, sir/madam, how may I assist you? ”
B.
“Is there anything valuable or breakable in your luggage? Our concierge can only store ordinary items; if you have valuables, you can free store them in our treasure room.”
C.
“May I ask if the luggage is claimed by yourself?”
D.
“Sir/madam, May I ask your name?” “May I have your room number?” “Sir/madam, please leave your contact information.”
E.
“Sir/madam, you have stored two pieces of luggage on the third floor, please confirm and sign your name.”
F.
“Sir/madam, your luggage storage procedure has been completed, here is another page of your luggage tag, this tag is used to claim luggage at the concierge.”
G.
“Sir/madam, anything else I can do for you?” “Looking forward to serving you again, goodbye!”
【单选题】Which of the following introduction shows a better upselling skill?
A.
Mr. Peterson. If I were you, I would choose an ocean-view suite. Come on, you're on vocation in this beach resort. How can you miss out on the ocean view?
B.
Mr. Peterson. The garden-view suite is 200 Yuan cheaper than our ocean-view suite. But it is not as good as the ocean-view suite. It's on lower floor, so it might be a bit noisy. And there's nothing to see in the garden-view suite. And there's no bath tub, let alone jaccuzzi.
C.
Mr. Peterson. Right now we have an ocean-view suite available on higher floor which costs 200 Yuan more but comes with an extra-large jaccuzzi and a spacious balcony to enjoy the azure ocean. Many of our guests say it's quite an enjoyment to relax with the ocean breeze and a cup of coffee. Would you like to choose it?