The shipper fills the form provided by the shipping company as soon as he/she has all the details of the goods. 2. I placed an order on your website on January 22nd. It had been more than two weeks since I did it, but the status is still in-process until today. Can you do me a favor checking if the package has been shipped from you warehouse? If it has, can you let me know which carrier will take the parcel and what the tracking number is so that I can check the shipment status myself? 3. I received an email indicating that my order has been canceled. I paid the order through my Alipay account. I was wondering when and how I will receive the refund.