【单选题】听力原文:M: The service in this restaurant is too terrible. W: Right. It's high time they got fid of half of the staff here, if you ask me. What conclusion can we draw from the conversation?
A.
Both speakers think half of the staff are efficient.
B.
The man has an unfavorable opinion of the staff, but the woman does not.
C.
Neither of them has a favorable opinion of the staff.
【简答题】_____________ techniques allow negotiators to understand more completely the other party's positions by actively arguing these positions until the other party is convinced that they are understood.