A computer company has a special person. He answers all the questions sent to him. The person is a 63-year-old man. He is known for always finding the right answers. On the Internet, more people are finding out about this clever man. He does not look like a computer expert. He has white hair and he is kind and polite. He feels that his age helps him with his work. People have asked questions about a lot of things and he remembers most of them. He tries to return the answers within 24 hours on the Internet. The questions are very different each day. He loves his work. Other companies do not have such a person. Of course they don't have to pay any more money, either. But it's important for good computer companies to have a person to answer the questions. It keeps the computer buyers happy. Happy buyers will keep coming back.