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【单选题】
Which of the following is true regarding differences between service and manufacturing operations?A.
Whereas manufacturing operations focus on the outcome of the production process, service operations focus on both the transformation process and its outcome.
B.
The products offered by most service operations are intangible and do not involve physical goods.
C.
Whereas service operations are customized for customers, manufacturing operations focus on mass-production processes.
D.
Customers generally use the same measures for judging the quality of service products and physical goods products.
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