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FROM: S. Banner, Industrial Cleaning, Customer Service Manager TO: J. Choi, Kenton Office Supplies SUBJECT: Renewal of your contract SENT: March 13, 10:40 A.M. Dear J. Choi, I have recently learned that your company is not renewing its contract with us to clean your office facilities. I would like to inquire why you have decided to make this change and see if there is anything we could do to keep your business. Sincerely, Steve Banner