Clerk: Hello, Sales Department. What can I do for you? Lily: Yes. I called three da ys ago because my computer broke down. The technician was supposed to come and repair it yesterday. However, he never showed up. Clerk: I’m sorry, madam. Could I have your name? Lily: Lily Brown. Clerk: OK. A moment, please. I’ll check it for you at once. ... Sorry to have kept you waiting, Ms Brown. The record shows that the technician made a call to you yesterday before he went to your house, but he failed to get through. Lily: Oh, what a pity! My phone battery was dead at that time. Could he come at 3:00 this afternoon? Clerk: That’s OK. Our technician will call you to confirm as soon as possible. Lily: OK. Thank you! 1. Which department is the clerk in? 2.What did Lily call for? 3. What’s Lily’s full name? 4.Why didn’t the technician show up as supposed? 5. When will the technician go to Lily’s house again?