D 6.2.4 Listen to the passage again. Take notes and complete the following summary. A key component to successfully running businesses of any size is to know how to 1____ well. Successful negotiations depend on 2____, that is, the 3____ for others, and the 4____ for your own 5____. Emotions in negotiations can generally be divided into two categories: 6____ emotions and 7____ emotions. Positive emotions elicit 8____ and often lead to 9____, while negative ones 10____ the brain and 11____ your capacity to 12____, 13____ and 14____. So how to deal with emotions seems to be 15____. Whatever might happen in the 16____ of good negotiations, five ways to gain perspective on this must be taken into 17____: appreciation, affiliation, autonomy, status and the role of the negotiators. Remember that both sides have an 18____ relationship which can be damaged by a 19____ agreement. Some negotiators are at risk of making every issue a 20____.