听力原文：W: So, what special needs do business travelers have? M: [10] One of the most important things is a quick check-in and check-out. Room service is also very important. [7]Guests often stay in their rooms working and don't have the time to go out to a restaurant, so they want their meals served in their rooms. W: And what facilities are there in the rooms? M: Well, nowadays communication facilities are essential, so things like a modem socket and a fax are very important. W: Yes, of course. M: The lighting is also very important. [10]As I said, guests often spend their evenings preparing work, so they need good lighting at their desks. W: And what about facilities in the hotel in general? M: The bars are important. [8]Corporate guests tend to spend much more time in the hotel bars than tourists. It's very important to provide a business centre, too. W: What services does the business centre provide? M: Basic secretarial services such as photocopying and typing. [9]It also coordinates conferences and any catering which is included in them. W: Right, [10] and what about distance to the airport and city centre? Is that important? M: Yes. We're in the east of London so we're near City Airport. A lot of our guests have meetings in this area, so they don't want to be near Heathrow Airport or right in the city centre. Many business guests like to eat in their rooms