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请选出你认为正确的选项,并说明理由。 案例分析:上司挨骂 一、背景 这家规模公司不大,总经理办公室只有3个秘书,主任、经验丰富的小。这天上午,外出有事。十点左右,市场部有人来电话让小过去取份材料,她刚走,总经理就来电话,让主任把去年的工作总结送过去。负责文件收发的是小。主任左翻右翻,怎么也找不到去年的工作总结,于是等得不耐烦的总经理在电话里大发雷霆:“怎么搞的?连份总结也找不到,你这个主任一天到晚在干些什么?”有什么办法?主任沮丧地只好等小回来。小刚进门,主任就把自己胸中的怒气全部朝小头上倾泄:“托您的福,总经理给了好果子吃!你干什么去了?!” 小想说明,但主任没有给她说话的余地:“废物!饭桶!” 小怎么受得了这样的委屈,她泪流满面地冲出办公室,屋里只剩下主任对着硕大的天花板抽闷烟。这时,回来了。面对这种情况,应该如何处理?现在有这么几种选择: a、对上司说:“小经常犯这种毛病,存完文件不说一声,我都说过她好几次了!” b、赶紧找出文件递给主任。 c、安慰主任:“老总这些天也真像吃错药了!” d、赶紧找出文件给老总送去。 e、安慰主任:“头,实在不好意思,我要是早点回来就好了。”
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