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【简答题】
Assets = Liability + ( )
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【单选题】客户满意是客户对企业和员工提供服务的直接性综合评价,是一种(),而不是一种行为。
A.
个人行为
B.
集体行为
C.
购买行为
D.
心里反应
【判断题】客户满意是客户对企业和员工提供服务的直接性综合评价,是一种心里反应,而是(不)一种行为。
A.
正确
B.
错误
【单选题】Black broke his leg. He has just had _____X-ray examination .______ doctor said he needed ______ operation.
A.
a, The, an
B.
a, A, an
C.
an, A, an
D.
an, The, an
【单选题】客户终止手机银行,可以通过()自助注销,也可以通过网点办理注销。
A.
电话银行
B.
移动POS
C.
互联网或手机
D.
短信业务
【单选题】He wants to see changes in the company and I am sure he will ______. [     ]
A.
on time
B.
at a time
C.
at one time
D.
in time
【单选题】It is the first time that he ______ here and now it is high time that he ______ around.
A.
come; should be shown
B.
has come; was shown
C.
came; was shown
D.
has come; be shown
【单选题】It is the first time he ________ here and now it is high time that he ________ around.
A.
come;should be showed
B.
has come;was showed
C.
has come;be showed
D.
came;was showed
【简答题】为什么说现在的手机也可以归类于多媒体终端?请举例说明。
【单选题】—He has few friends, ________? —________. So he feels lonely from time to time. [     ]
A.
hasn't he; Yes, he does.
B.
does he; No, he doesn't.
C.
doesn't he; No, he doesn't.
D.
has he; Yes, he does.
【单选题】客户满意是客户对企业和员工提供服务的()综合评价,是一种心里反应,而不是一种行为。
A.
间接性
B.
直接性
C.
相对性
D.
绝对性
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