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【多选题】
影响管理者对客户期望的认知与服务质量标准之间的差距的因素有 ( )A.
管理人员缺乏应有的职业知识
B.
没有分析客户需求
C.
标准太复杂或太苛刻
D.
服务质量管理不善
E.
过分传 , 承诺过度
拍照语音搜题，微信中搜索"皮皮学"使用
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参考解析：
知识点：
皮皮学刷刷变学霸
举一反三
【简答题】ad.而且；再者；此外A. moreover
【简答题】蒸馏是提纯或分离沸点不同的液体混合物的方法。蒸馏时要注意哪些操作事项：
【简答题】ad. 再者,而且,此外_____
【单选题】听力原文： Jane Brown, has been married for 12 years, she has three children and lives in a suburb outside Columbus, Ohio. When her youngest child reached school age, Jane decided to go back to work. She f...
A.
Because she was bored with her husband.
B.
Because she would like to help with the family's finances.
C.
Because she was offered a good job.
D.
Because she was bored with her children.