Pinewood House Sedge Park Vancouver 9C8 D1H 15 th December 2013 The Manager Home Improvements Ltd Ocean Road Vancouver 3A4 G5E Dear Sir / Madam, I am writing to complain about the quality of your customer service. I was in your store yesterday trying to buy some curtains. Unfortunately, the assistants were more interested in their own conversation than in helping me. They refused to open the packages to allow me to see the design and feel the weight of the material. When I asked to speak to the Manager, they said he was too busy to see me. This unpleasant experience in your shop was most upsetting and I feel discouraged from shopping in Home Improvements in the future. Without customers, the store will cease to exist and that will mean loss of jobs. Therefore, I feel sure that you would want to know about my experience in order to be able to rectify the situation. I look forward to hearing from you. Yours faithfully, Kate Dashwood Why is Kate writing to the store? A. She was happy with her experience. B. She was very angry with the manager. C. She was disappointed at the store.