I work as the reception manager at my hotel. A 1 came in a few weeks ago with a note saying that the guest would be travelling with her 2 father. His daughter wanted to make his trip to Ireland as 3 as possible. Upon seeing this note, I 4 I would be the one to check them in as I was scheduled for their arrival time. I 5 to learn some very basic sign language. I 6 the guest in my usual fashion, asking for the surname on the booking. Once I heard the name I 7 immediately who was standing in front of me. I had been learning for two weeks how to say "welcome to Ireland. My sign language is 8 , but please if you need anything during your stay just let me know and we will help you". I 9 at the father and daughter and greeted him in the sign language I had learned for him. His daughter broke down 10 and called me sweet when she learned about the truth. But the father just smiled and was so 11 . Honestly, seeing his 12 was enough for me. It was so worth the last few weeks of learning basic sign language. On check-out, I 13 wasn't working, but they had 14 a gift for me---a small box with some chocolates and a book on sign language. Inside was a 15 saying "Thank you very much for what you did on check-in. You have no idea how much this 16 to my father and me. We can't 17 you enough. You've made his trip home to his family after 50 years very 18 with one simple gesture". They wrote a letter to the general manager, 19 to give me a raise, which I really 20 . I cried for 5 minutes when I came into work today to find this gift in my locker.