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【简答题】
You suspect that your customers aren’t as happy as they once were. First, existing customers seem to be 1 you for the competition almost as fast as you can get new ones. Second, your company has started to become the butt of bad jokes at conferences and in the press. So how do you set about measuring, and improving, your customers' satisfaction? It's important to see things through their eyes. You can 2 your service for yourself, or watch your customers using it. A further option is to carry out some qualitative research with your customers. Whichever way you choose, the objective is to identify the 3 Please select... topics subjects headings issues on which customers will form their judgement of your service, so you can frame your questions accordingly. It would be foolish to think you could know all of those questions, let alone their answers, at the Please select... outset introduction origin foundation 4 . But your reputation is at 5 Please select... danger risk peril hazard if you fail to deliver. Don't embark on a customer-satisfaction exercise unless you are prepared to act on the results. If you ask people what they are unhappy about and then do nothing about it, you will leave them more disillusioned with you than ever. And remember that it’s a Please select... going passing moving travelling 6 target: today’s satisfied customer is tomorrow’s bored one. A service level that 7 Please select... touches hits knocks strikes the button today may be considered downright sloppy in six months’ time, such is the pace of change. So keep saying to yourself, 'Let's find out where our performance falls below expectations, and then see what we can do about it.'
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【单选题】1840年鸦片战争前夕,中国是一个()
A.
半殖民地国家
B.
半封建国家
C.
独立的封建国家
D.
资本主义国家
【简答题】1840 年鸦片战争前,中国是一个独立的封建国家。鸦片战争后,独立的中国逐步沦为一个形式上独立、实际上受列强共同支配的( )的国家。
【单选题】旅游企业的竞争,从根本上说,是___的竞争。
A.
B.
C.
服务
D.
质量
【单选题】热力学第一定律适用于:
A.
单纯 pVT 变化
B.
相变化
C.
化学变化
D.
封闭系统的任何变化
【单选题】因在实验上对光电效应的研究而获得诺贝尔物理学奖的科学家是:
A.
赫兹
B.
爱因斯坦
C.
莱纳德
D.
密立根
【单选题】因在实验上对光电效应的研究而获得诺贝尔物理学奖的科学家是
A.
赫兹
B.
爱因斯坦
C.
莱纳德
D.
密立根
【简答题】1840 年鸦片战争前,中国是一个独立的封建国家。鸦片战争后,列强通过四次战争把中国逐渐变成半殖民地的国家。这四次战争分别是( )、( )、( )、( )
【判断题】第45题:黄铜中加入硅,可提高力学性能、耐腐蚀性和耐磨性,用于制造海船零件及化工机械零件。
A.
正确
B.
错误
【单选题】由于“对原子结构以及从原子发射出的辐射的研究”而获1922年诺贝尔物理学奖的是()。
A.
尼尔斯·玻尔
B.
欧内斯特·卢瑟福
C.
索尔维
D.
爱因斯坦
【判断题】黄铜中加入硅,可提高力学性能、耐腐蚀性和耐磨性,用于制造海船零件和化工机械零件。()
A.
正确
B.
错误
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