In what ways have customers changed over the last ten years? Retailers will probably tell you that customers are rather _________ nowadays. No matter how good your ________ may be, they will not hesitate to shop elsewhere if they find that your prices are not _________ enough. Not only are customers less loyal than they used to be, but they have also become much more ___________. Consider _____________ , for instance. Ten years ago, if customers ordered an item that happened to be ________ stock, they tended to be accepting. Those days are gone. Today, people want shopping to be quick and convenient, and __________ shoppers even more so, of course. They expect a lot more than a _________ website if they are to ________ their cash. What they want is an up-to-date and __________ website.