Lesson 5 –A. Revising the Reservation (/changing the Reservation) –Spot Dictation There are (__)steps involved in the booking process. First, the reservationist receives an inquiry in person,(__)the phone, through the mail, by fax or through a central reservation system. Second, when a(__)receives a reservation request, he first (__) the hotel’s booking situation and sees if the hotel has (__) vacancies during the specified period. Third, the reservationist makes a reservation record, which should include the guests’ name, home(__), telephone number, the number of people in a guest’s (__), the expected time of arrival, and any special requirements. Fourth, the reservationist (__) out a confirmation of the reservation. Fifth, the reservationist maintains the reservation record by (__)any changes or cancellations as needed. (__), the reservationist produces management reports that summarize daily reservations activities.