Everybody should know the importance of telephone skills in customer service.But making a call is not always easy.In fact, there are some expressions that are only used in telephone calls.In order to communicate well with their customers, customer service representatives(CSR) should learn about them.Here are some helpful expressions: Say the name of the company when a CSR receives a call from a customer T& T Company.How can I help you? Good morning, T& T Company. Ask who is on the telephone Excuse me, who is this? Can I ask who is calling please? Introduce yourself when you make a call Hello, this is Ken from xxx. Good morning, Ken speaking. Ask for talking to someone. Could I/May I speak to...? Is Jack in? Tell the caller you are the person he/she wants to talk to This is he/she. Speaking. Close signals Thanks for calling. Is there anything else?