Zhao Wei is the vice dean of the school of political science and law of Shenyang University. “People choose the Internet mainly for efficiency，” he told China Daily yesterday. “The Internet will play more important role in helping officials handle public grievances(委屈)better in the face of Internet users in China，” he said. The number of Chinese netizens (网民) increased 16.2 million in the first quarter of this year， (reach) 316 million，according to the Ministry of Industry and Information Technology of China. “Some government staff should neither take a hard line(采取强硬方法) against people who complain in various ways ignore the positive side of complaints. That is to say，online complaints should (view) as a cushion (缓冲) against some social problems rather than a nuisance (讨厌的东西)，” Zhao said. He also noted some mass incidents can be avoided people get timely responses. Zhao’s department (begin) a course earlier this year， was designed to train (profession) who work for the government departments that receive public grievances via calls，letters，and Internet messages or face to face complaints.