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【单选题】
接听客户来电，如何在电话中予以帮助？A.
不打断客户的话
B.
询问可以澄清事实问题
C.
专业，礼貌和愉快地
D.
以上皆是
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举一反三
【单选题】The unique feature of geriatric nursing in Germany is:
A.
Home-based care services
B.
Attach importance to the "surplus capacity" and "personal needs" of the elderly, forming personalized care plan.
C.
Care for kids not for aging
D.
Complete the international qualification certification quickly.
【单选题】Which of the following is a unique feature of American Romanticism?
A.
American landscape as the subject matter.
B.
A return to nature.
C.
Stress on emotion and imagination.
D.
A love to the past and abnormal.
【简答题】把下面的5对词组通过最多四步概念联想连在一起。 例如:黑板——聂卫平: 黑板--棋盘--围棋--聂卫平 天空——茶 木材——皮球 高山——烟囱 足球——讲台 粉笔——原子弹
【多选题】The Air Waybill(AWB) is the most important document for a batch of air freight goods. The AWB number is the identification of each consignment. It comprises three parts: （ ）.
A.
a three -digit prefix identifying the carrier
B.
the main portion identifying the consignment
C.
the main portion identifying the carrier
D.
the last check digit for accounting and security purposes
【简答题】The Air Waybill is the most important document in air cargo transportation．It serves as（ ）．
【单选题】Which of the following pictures best tells the movements of warm air and cold air?
A.
B.
C.
D.
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