follow; hard; now; interest; just; everyone; other; than; firstly; what How many people do you communicate with in a day? Probably a lot more 小题1: ________ you did ten years ago. 小题2: ______ we can :talk” to people in more and more ways, not 小题3: ______ face-to-face and on the phone, but also through the Internet. It is very important for 小题4: _____ to try and improve their communications skills, so let’s remember the four golden rules of good communication. 小题5: ______, be as clear as you can. Misunderstandings happen if we don’t say correctly 小题6: _______ we mean. Secondly, we have to work 小题7: _______ at listening. Pay attention to what the other person is saying. Thirdly, ask 小题8: _______ people what they think, don’t only tell them what you think. Fourthly, give them time to say what they want, and show 小题9: _______ in what they say. If you 小题10: ______ these rules, you will be a good communicator.