Questions 36 to 40 are based on the following passage. If you want to teach your children how to say sorry, you must be good at saying it yourself, especially to your own children. But how you say it can be quite tricky. If you say to your children “I’m sorry I got angry with you, but ...” what follows that “but” can render the apology ineffective: “I had a bad day” or “your noise was giving me a headache” leaves the person who has been injured feeling that he should be apologizing for his bad behavior in expecting an apology. Another method by which people appear to apologize without actually doing so is to say “I’m sorry you’re upset”; this suggests that you are somehow at fault for allowing yourself to get upset by what the other person has done. Then there is the general, all covering apology, which avoids the necessity of identifying a specific act that was particularly hurtful or insulting, and which the person who is apologizing should promise never to do again. Saying “I’m useless as a parent” does not commit a person to any specific improvement. These pseudo-apologies are used by people who believe saying sorry shows weakness, Parents who wish to teach their children to apologize should see it as a sign of strength, and therefore not resort to these pseudo-apologies. But even when presented with examples of genuine contrition, children still need help to become a ware of the complexities of saying sorry. A three-year-old might need help in understanding that other children feel pain just as he does, and that hitting a playmate over the head with a heavy toy requires an apology. A six-year-old might need reminding that spoiling other children’s expectations can require an apology. A 12-year-old might need to be shown that raiding the biscuit tin without asking permission is acceptable, but that borrowing a parent’s clothes without permission is not. 36. Ifa mother adds “but” to an apology, ________. A) she doesn’t feel that she should haveapologized B) she does not realize that the childhas been hurt C) the child may find the apology easierto accept D) the child may feel that he owes her anapology ( D ) 37. Accordingto the author, saying “I’m sorry you’re upset” most probably means “________”. A) You have good reason to get upset B) I’m aware you’re upset, but I’m not toblame C) I apologize for hurting your feelings D) I’m at fault for making you upset ( B ) 38. Itis not advisable to use the general, all-covering apology because ________. A) it gets one into the habit of makingempty promises B) it may make the other person feelguilty C) it is vague and ineffective D) it is hurtful and insulting ( C ) 39. Welearn from the last paragraph that in teaching children to say sorry ________. A) the complexities involved should beignored B) their ages should be taken intoaccount C) parents need to set them a goodexample D) parents should be patient and tolerant ( B ) 40. Itcan be inferred from the passage that apologizing properly is ________. A) a social issue calling for immediateattention B) not necessary among family members C) a sign of social progress D) not as simple as it seems ( D )