A.Housekeeping. May I come in? B.I’m here to pick up your laundry. C.Please put a check mark here on the dry cleaning side of the form. D.Could you send someone up immediately? E.May I have your name and room number, please? F.Will the color fade in the wash? G.Please fill out the laundry list. H.Could you send somebody to pick up my laundry? I.Is there anything else I can do for you? J.Please fill out the laundry list. K. I’ll call the Maintenance department to send someone to fix it. L.When can I have my laundry back? M. We can deliver it back to you within four hours with an extra charge of 50%. Housekeeping: (On the phone) Good morning, housekeeping. How may I help you? Mrs. Harris: I have some clothes that need to be washed______1______ Housekeeping: Of course, ma’am. ____________2________________ Mrs. Harris: I’m Ellen Harris from room 326. My husband and I are leaving in 20 minutes.___________________3______________ Housekeeping: Thank you, Ms. Harris. We’ll send someone to pick up your laundry within five minutes. _____________4________________. It’s in the lowest drawer of the wardrobe next to the laundry bag. Mrs. Harris: OK. (Su Lin knocks at the door. Su Lin ) Su Lin: _____________5________________ Mrs. Harris: Yes. Come in, please. Su Lin: Good morning, Mrs. Harris. ______________6______________ Mrs. Harris: It’s all in the laundry bag. I have a silk dress in there. ________________________7__________________________________Su Lin: We’ll dry clean the silk dress. Then it should be no problem. ___________________8__________________ Mrs. Harris: OK. And there’s a stain on the right sleeve of my husband’s shirt. See if you can remove it. Su Lin: We’ll do our best, ma’am. Mrs. Harris: Good. ___________________9_______________________ Su Lin: Clothes received before 10 a.m. will be returned by 6 p.m., and anything received after 10 a.m. will be returned by noon the next day. Now it’s 11:30, so we will deliver them back to you by noon tomorrow. Mrs. Harris: Oh, but I wanted to wear that silk dress this evening for a banquet. Su Lin: Well, we do offer express service. ___________10____________ Mrs. Harris: Well, if that’s the case, I’ll have the express then. Please be careful with my dress. It’s very expensive. Su Lin: Don’ t worry, Mrs. Harris. We will be very careful. _____11____Mrs. Harris: Since you asked, the light above the sink keeps flickering. Su Lin: I’m so sorry.___________________12__________________ Mrs. Harris: Thank you. Su Lin: We are always at your service, ma’am. Have a good day.