Cabin Service Cabin attendants make face-to-facecontact with passengers. Their professionalimagereflectsthe airlines’ service image. Passengers’ opinion of an airline is based ontheir words, behaviors and service standard. Cabin attendants should possessessentialqualificationsfor their work, as well as the rigidphysicalrequirements such as height and vision. The quality of cabin service is judgedon the friendliness, courtesyand appearanceof the cabin attendants. First, cabin attendants should enjoy their work. They are doing an exciting and challengingjob. They should be friendly and helpful to passengers. They must keep smiling during their work, for a smile is a good way to help passengers relax. They must also provide courteous and efficient service to the passengers. Second, a warm concernfor the passengers is a necessary qualification for passenger service work. Dignity, warmth and a sincere liking for the passengers are the best qualities.