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【单选题】
暴燥型问题客户脾气暴燥,态度强硬,有时甚至傲慢,说话命令口吻,容易引起争吵。所以在处理暴燥型客户的投诉的投诉( )A.
既不能说得太多也不能说得太少，有所答且保持中立态度，以免引志客户的疑心和反感
B.
建立起类似成人-儿童的关系，在沟通中举握主动权
C.
保持冷静、冷静、再冷静，沉着沉着再沉着。必要暂时离开2-3分钟
D.
应把信息向客户解释清楚，让客户自己作判断
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举一反三
【单选题】The sound of the waves ________to her mind the sunny summers of her childhood.
A.
Bear
B.
brought
C.
changed
D.
cross
E.
keep
F.
put
G.
set
H.
speak
I.
take
J.
made up
【单选题】Which of the following is Not a Chinese fable?
A.
The Frog in the Shallow Well
B.
His Spear against His Shield
C.
Blessing or Bane
D.
The Shepherd Boy and the Wolf
【简答题】2018-19 春 Week 2 Assignment 2.mp4 红字部分不确定,大家帮我听听看^-^ Welcome to CBS This morning. Bianna is off today. A manhunt is underway for the suspect. We'll begin with this. The suspect is being identified by ...
【简答题】请根据《论语》原文填空：非礼勿视，非礼勿听，非礼勿 ，非礼勿 。
【简答题】Passage Two Questions 19 to 21 are based on the passage you have just heard. 1. A. Climbed the trees along the coast. B. Played on the sands by the sea with other children. C. Went boating by the sea....
【简答题】世界五大公园树种是 、 、 、 和 。
【单选题】The story that he won the battle single-handedly is a mere fable. "fable" here means_______.
A.
a legendary story of supernatural happenings
B.
a narration intended to teach a useful truth
C.
a story in which animals speak and act like human beings
D.
a false fact made up by someone
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