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【多选题】
客户满意的程度可以用客户满意度来度量，客户满意度（C）=客户的感知值（B）/客户的期望值（A），下列说法正确的有（ ）。A.
当C=1时，表明顾客的感受与期望值相吻合，可以接受，没有太大感觉；
B.
当C>1时，表明顾客获得了超过期望的满足程度，客户会有惊喜；
C.
当C<1时，表明顾客的感受为“不满意”，可能会出现抱怨。< /div>
D.
当C<1时，表明顾客获得了超过期望的满足程度，客户会有惊喜；< /div>
E.
当C>1时，表明顾客的感受为“不满意”，可能会出现抱怨。
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