【单选题】Maya has decided to apologize briefly in the buffer of her bad-news letter to a client. Which of the following is the best apology?
A.
We take full blame for your espresso machine malfunctioning and realize that it may have even eventually caused an injury.
B.
We apologize for any inconvenience this may have caused.
C.
We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you.
D.
It is unfortunate that you are unhappy with your espresso machine.
【简答题】Listen to conversations about office facilities and choose the best answer to each question. 听三段对话,并选出每道题的答案。 Conversation 1 1) A. She missed a meeting. B. Her computer is not working. C. She lost an ...