Use the following words to complete the letter below. A. colleagues B. substantial C. satisfaction D. after-sales service E. backlog F. valued customer G. inconvenience H. value for money Mrs Janet Walberg Metro Technics 1044 Corn Fields San Diego CA 92122 2 July 2019 Re : Order No. 2001036MT Dear Mrs Walberg Thank you for your letter of 27 June. We are very sorry that your order has not been sent. This is because of the large numbers of orders we have received lately, which have caused a _1_. This has not been helped by the fact that several of my _2_ are off sick at the moment. We will dispatch the parts very shortly. We hope this is to your _3_ and the delay has not caused you too much _4_. As you are a _5_, we would like to offer you a _6_ saving on our extended warranty option. For as little as $200, you could enjoy our full _7_ for four years on all parts. This special price offers excellent _8_ as well as peach of mind. Please call me if you would like to take advantage of this offer. Yours truly