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【单选题】
以下（）对客户服务特性理解是不正确的。
A.
服务的无形性，这是服务和商品之间最基本和最常提到的区别。
B.
服务的差异性，主要是由于员工和顾客之间的相互作用及伴随这一过程的所有变化因素所导致的。
C.
服务的无偿性，当服务作为企业对客户的一种行为时，服务就是无偿的，不具备可衡量的价值
D.
服务的，是指服务不能被储存、转售或退回的特性。
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