听力原文：W: Do you think you can give an exact definition of 'management'，Mr．Rogers? M: Management is the process of achieving results through other people． W: What are the functions of management? M: There are mainly four．The first is planning．Managers define goals，establish strategy and develop plans to co-ordinate activities． W: That's not easy，I think． M: No．And the second is organizing，which means managers will determine what tasks to be done，who is to do them，how the tasks are to be grouped，who reports to whom，etc． W: That's complicated． M: And the third is leading．It includes motivating subordinates，directing others，selecting the most effective communication channels and resolving conflicts． W: Do you think the goal of good management is to get rid of conflicts? M: Actually，we've made considerable progress towards overcoming the view that conflict is bad． W: So you mean conflicts can be good fur an organization? M: Yes．Conflicts can be used to bring about substantial changes to the existing power structure，current patterns of interaction between people at work，and attitude． W: That surprises me． M: The last function controlling means to monitor activities to ensure they are being accomplished as planned，and correct significant deviations． W: It is said that all managers need to realize that the more they delegate now，the less time will take to accomplish tasks later．Is that true? M: Right．Without delegation，managers run the risk of being a 'doer' rather than a 'manager'. W: Can I understand this as 'delegation is a ticket to fide free and have others to do your work'? M: Not exactly．it is rather a means for managers to focus on their true functions， (20)