Letter of Complaint 8 th Tongning Road Nantong 226011 (0513)22334455 March 10, 2016 Service Manager Ticking Music Store 185 Haobei Road Nantong 226001 Dear Sir/Madam, Much to my regret, I am writing to place a complaint against one of your shop assistants. Yesterday at about four o’clock in the afternoon, my cousin and I came to your shop with the intention of buying some CDs. My cousin asked one of your shop assistants, whose badge number was 3 if I got it right, to try the CD for him. In such a situation, it was the assistant’s duty either to do what she was requested to or to explain why she was unable to comply. Instead, she rudely turned a deaf ear to the request and walked away murmuring something unpleasant. I require you to look into this matter and have the shop assistant apologize to my cousin. Looking forward to hearing from you. Yours faithfully, Zhang Yue ( ) 65. The manager is required to lay off (解雇) the shop assistant. A. True B. False