The Fidelity Bank 5665 Peachtree Dunwoody Road Atlanta, Georgia 30348 Mr. Johnny Sermon Office Furnishing Co. June 7 Dear Mr. Sermon, Order 1479 I'm writing in connection with your email concerning the above order for office furniture. Unfortunately, we have not yet received the filing cabinets which were a part of the order. It will be appreciated if you deliver those cabinets as soon as possible or refund our money. We look forward to hearing from you soon. Since the error has caused too much trouble, we have no choice but to take legal action if we are unable to get the goods within seven days. Sincerely, Ms. Jonas Magee Office Manager Office Furnishing Co. 1001 Johnson Ferry Road NE Atlanta, GA 30342-1600 Ms. Jonas Magee Office Manager The Fidelity Bank June 10 Dear Jonas, Thank you for your letter enquiring about the filing cabinets. We apologize for the delay in delivering the cabinets. As I said in my email, there has been a problem at our supplier's factory. Because this kind of problem is completely out of our control, we are not responsible for the delay and, therefore, it is impossible to refund the money. Please refer to our Terms of Sale I enclosed with this letter. As we expect to receive the cabinets within a couple of days, you will get them soon. Yours sincerely, Johnny Sermon Sales Executive Why was the first letter written?