Tomas Rodriguez 65 Econo Lane, Lexington, VA 24450 Phone: (801)225-8649 October 21 Arcadian Clock Co. Warranty Department 6531 West Board Street, Richmond, VA 23230 To whom it may concern, As my watch (model: 5M43-0B19, S/N: 6D8256) was clearly in need of repair, I recently took it to the Lexington Repair Center where the defective components in the watches are repaired. To my surprise, my request for the repairs to be billed to your company was declined in spite of the fact that there are still three years remaining in the coverage period. As there are no other authorized service centers in my area, I decided to pay for the repairs myself. The following are the charges billed by the service center: Parts: New mainspring...........$23 New hour hand.............$8 New battery...................$5 Labor.............................$34 Total..............................$70 Showing prices including tax I have included a copy of the receipt I got for the repairs and a copy of my warranty certificate. Please let me know if you need any additional information. Regards, Tomas Rodriguez Warranty Certificate Thank you for purchasing the 5M43-0B19 automatic watch. We are proud of our reputation for quality and customer service and our long history of providing fine timepieces to avid collectors around the world. To maximize the performance of our products, Arcadian clocks and watches are made with the highest-quality materials available. However, should the product malfunction within five (5) years of the date of purchase due to a mechanical defect, we will cover the cost of repairs. Please note, however, that this warranty covers the cost of parts and labor only. Shipping, insurance, and batteries may not be claimed under this warranty. In the event that the product requires repair or some other service, please take or ship it to one of the Arcadian's authorized service centers. The centers are equipped with state-of-the-art equipment to provide our customers with a wide variety of repairs and services that are performed according to Arcadian's professional standards. Please see the enclosed list of authorized Arcadia distributors and service centers in your country. Why did Mr. Tomas Rodriguez write the letter?