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阅读理解。 New York times, Nov, 24,2011-It is not just any bug, but the native nine-spotted ladybug. And its reappearance is something of a relief, because it is the official New York State insect, even though the last recorded sighting of it in New York was 29 years ago. Its absence had not gone completely unnoticed. There was a moment in 2006 when the State Assembly, realizing that the state insect had left the state, tried to replace it with a different species of ladybug, an attempt that fortunately gave in to law. And now-after all these years-the state insect has been found. Like so many other New Yorkers, it was seen summering in Amagansett. Peter Priolo, a volunteer participant in an effort called the Lost Ladybug Project, found the ladybug on July 30 in a patch of sunflowers during a group search he had organized. 'I didn't realize it was a nine-spotted when I found it,' Mr. Priolo said. He was on his way to do an end-of-the-day ladybug record, so, he said, 'I put it in my jar and hurried back to meet with everybody.' If the ladybugs are making a comeback, it is only beginning. The lost Ladybug Project started surveys in 2000. As of 2006, only five nene-spotted ladybugs had been found in North America in the previous 10 years, none of them in the East. Then one lone ladybug was found in Arlington, Va. None had been found in the East since, and only 90 have been reported in North America. After scientists at Cornell confirmed Mr. Priolo's find, they went to the Amagansett farm in mid-August to lead a search that turned up about 20 more of the bugs. An area between rows of carrots and beans turned out to be a hot spot. 'We found a lot of them on cosmos and zinnias,' said Dr. Losey said, an insect expert. The farm is part of the 10,000-acre Peconic Land Trust in Amagansett, and it is organic. For ladybugs, Dr. Losey said, 'you couldn't design a better place.' Dr. Losey wants to find out if it makes sense to reintroduce this strain of the ladybug in other areas. And he expects volunteers to be back out in the field when ladybug season starts again in the spring. Now, he said, 'we need to find out more places where there are just as many.' 1. The last time the New Yorkers saw their state insect in . A. 2000 B. 2006 C. 1998 D. 1982 2. The New Yorkers are so delighted to see the insect because . A. it has some bright spots on its back B. it is the official insect of the city C. it had been out of sight for quite some time D. it is a new species unknown to New York 3. What does the second paragraph of the passage imply? A. It's against the law to bring new insects to New York. B. The State Assembly don't like to live with Ladybugs. C. The absence of the state insect had never been known. D. The state insect had to leave because of a new species. 4. From the last two paragraphs we know that . A. only some insect experts are really interested in ladybugs B. Dr Losey is quite confident about the future of the insect C. most ladybugs have m moved to live in the down area D. more vegetables will be grown to welcome the state insect
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A.
设定期望值提供方案选择
B.
用开放式间题让投诉的客户倾诉
C.
预测客户的需求
D.
复述情感表示理解
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A.
3/10
B.
2/5
C.
5/14
D.
1/2
【单选题】()是网络不良情绪的典型形式。
A.
网络谣言
B.
网络舆论
C.
网络暴力
D.
网络舆情
【单选题】客服人员有效地处理客户投诉技巧的过程,其中最先采取的步骤是:
A.
设定期望值提供方案选择
B.
用开放式问题让投诉的客户倾诉
C.
预测客户的需求
D.
复述情感表示理解
【单选题】客服人员有效地处理客户投诉技巧的过程,其中最先采取的步骤是
A.
设定期望值提供方案选择
B.
用幵放式问题让投诉的客户倾诉
C.
预测客户的需求
D.
复述情感表示理解
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【判断题】. 磁卡车票是指在基质上设置磁记录区域,通过磁性载体记录有关信息,由磁卡读写设备获取相关信息,信息可修改。
A.
正确
B.
错误
【单选题】客服人员有效地处理客户投诉技巧的过程,其中最先釆取的步骤是:
A.
设定期望值提供方案选择
B.
用开放式问题让投诉的客户倾诉
C.
预测客户的需求
D.
复述情感表示理解
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【简答题】(1)由数字0,1,2,3,4,5组成没有重复数字的六位数,其中个位数字小于十位数字的共有多少个? (2)某高校从某系的10名优秀毕业生中选4人分别到西部四城市参加中国西部经济开发建设,其中甲同学不到银川,乙不到西宁,共有多少种不同派遣方案? (3)将4个相同的白球、5个相同的黑球、6个相同的红球放入4各不同的盒子中的3个中,使得有一个空盒且其他盒子中球的颜色齐全的不同放法有多少种?
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