皮皮学,免费搜题
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【简答题】
Boston College is a state-supported college on the East coast of England which has been recruiting overseas students for over 20 years and now has almost 200 international students from more than 20 different countries. You and your parents can be sure you will receive the care and support you need to succeed at our college. We have excellent teaching staff, with time and patience to help you learn in a stimulating but relaxed atmosphere. We are accredited by the British Council for the quality of our English Language teaching so you can be sure your learning experience will be good. Our new modular English course is flexible and enables you to choose the best time to join us. Not only will you cover all aspects of the English Language but you will have the choice of option subjects such as IELTS Preparation, British Culture, Literature, Business English or Study Skills. We will assess your level of English when you arrive so you can be sure you will study with students of the same ability. Classes are small: usually 12-16 students so you will receive the individual attention you need to help you succeed. Boston College is based on two main campuses with English courses being taught in our state-of-the-art language building convenient for our Hall of Residence on the Rochford Campus. A-Level and International Foundation classes are taught on both Rochford and De Montfort Campuses. Classrooms are modern and well equipped with a number of specialist facilities for photography and video, computer suites, art and music studios and an all weather sports pitch. Both campuses have large Learning Resource Centres, well equipped with computers for student use, also available for research or assignment work. Our diploma courses include catering, hairdressing, computing and engineering, each with its own specialist facilities. We also have a Music Centre providing teaching rooms, recording studio and concert hall. 65. What is Boston College famous for? A. Its long educational history in Britain. B. Its good location in the country. C. Its good education conditions for overseas students. D. Its way of living for the overseas visitors. 66. The underlined word “accredited” in Paragraph 2 most probably means __________. A. helped              B. recognized         C. forbidden    D. measured 67. If you decide to go to Boston College in Britain, you __________. A. should at first pass some English language tests B. can major in English as well as some other courses C. have to live and study with students at different levels D. should have achieved a high level of English proficiency 68. What is the purpose of the above passage? A. To introduce the British education system. B. To invite more overseas students to study in Boston College. C. To show the modernization of British society. D. To tell new students the rules in Boston College.
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【多选题】顾客投诉的意义:
A.
帮助企业开创新的商机
B.
增加盈利
C.
帮助企业再次赢得顾客的信任
D.
增加口碑
【单选题】顾客满意的含义是( ):
A.
没有顾客投诉
B.
顾客对其要求已被满足的程度的感受
C.
没有顾客抱怨
D.
产品全合格
【多选题】对饭店来说,顾客投诉的意义在于哪些方面?
A.
帮助饭店发现存在的问题
B.
改善宾客关系
C.
有利于提高饭店管理水平
D.
有利于饭店改善服务质量
【判断题】车间管理人员的社会保险费应当计入管理费用。 ( )
A.
正确
B.
错误
【单选题】顾客投诉管理的意义中表述不正确的是:
A.
发现餐厅工作的疏漏和不足
B.
加深顾客与餐厅之间的感情
C.
增加客源,提高声誉和质量
D.
处理好了也不能挽留顾客,增加客源
【简答题】随机抽取 10 家航空公司,对其最近一年的航班正点率和顾客投诉次数进行调查,所得数据如下: 航空公司编号 航班正点率( % ) 投诉次数(次) 1 81.8 21 2 76.6 58 3 76.6 85 4 75.7 68 5 73.8 74 6 72.2 93 7 71.2 72 8 70.8 122 9 91.4 18 10 68.5 125 ( 1 )用航班正点率作自变量,顾客投诉次数作因变...
【多选题】下列选项中,客户投诉对于企业的意义是 ( )
A.
使企业再次赢得顾客
B.
使企业及时发现产品或服务的失误
C.
开创新的商机
D.
可以为企业建立和巩固良好形象提供机会
E.
为企业增加了成本
【单选题】重视顾客投诉对于企业有重要的意义,以下不正确的是( )。
A.
改善管理
B.
化解纠纷
C.
(C)降低效益
D.
(D)提升形象
【单选题】朱兰博士认为“质量”的一种理解是免于不良,亦即没有那些需要返工或导致现场失效、顾客投诉等的差错。从这个意义上说,提高质量会导致成本的()。
A.
增加
B.
降低
C.
很难说,具体情况具体分析
D.
波动
【单选题】对正确理解投诉的意义叙述不正确的是()。
A.
物业管理投诉的接待与处理是物业管理服务中重要的组成部分,也是提高物业管理服务水准的重要途径
B.
要正确看待物业管理投诉,并把它转换为一种消除失误、改善管理与服务、加深与业主沟通联系的机遇
C.
一般情况下,业主投诉可反映物业管理与服务中存在的缺陷,将各类投诉项目归类存档,同时运用科学的数量统计方法进行顾客满意度的测评,使服务更好
D.
对待业主的各类投诉置之不理、敷衍了事,可以使解决的问题慢慢淡化
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