【单选题】If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ___...
【单选题】______ engages learners in language use, formulating their own meanings in contexts over which they have considerable control, and in so doing, drawing on grammar as an on going resource.
【单选题】Reading involves looking at graphic symbols and formulating mentally the sounds and ideas they represent. Concepts of reading have changed【S1】______over the centuries. During the 1950's and 1960's esp...