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You’ve had a problem, and you’ve thought about it until you’re tired; 1 it, maybe sleep on it, and then flash( 闪光 )! When you aren’t thinking about it, 2 the answer has come to you, as a gift from the God. Of course, all ideas don’t occur like that but so many do, particularly the most important ones. They burst into the mind, glowing with the heat of creation. How they do it is a mystery but they must come from 3 . All of us have experienced this sudden arrival of a new idea. However, it is the easiest to examine it in the great creative personalities, many of 4 experienced it in a special form and have written it down in their life stories and letters. One can draw 5 from genius( 天才 )in any field, from religion, art and music, 6 in mathematics, science and technical invention. Take the example of Richard Wagner writing his opera “The Rheingold”( 《莱茵的黄金》 ). Wagner had been 7 with the idea of the Rheingold for several years, and for many months had been struggling to begin this composition. On September 4, 1818, he reached Specie, when he was sick. He went to a hotel, could not 8 for noise out and fever within, took a long rest the next day, and in the afternoon rested on a couch 9 to sleep. Then at last the miracle( 奇迹 )happened which his unconscious( 无意识的 )mind had been going after for such a long time. Falling into a sleeplike condition, he suddenly felt as though he were sinking in a flood of water, and rush and roar( 咆哮 )soon took musical shape within his brain. He realized that the Rheingold had at last taken its shape within him. In this example, the conscious mind at the moment of creation knew nothing of the actual processes by which the 10 was found.
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【判断题】一名优秀的服务或管理人员,要善于聆听。
A.
正确
B.
错误
【多选题】一名优秀的服务或管理人员,要善于聆听;倾听客人的______,更要善于听懂客人的潜台词,明确客人没有明说的需求。
A.
需要
B.
渴望
C.
异议
D.
抱怨
E.
投诉
【单选题】对腓骨的错误描述是:
A.
是小腿负重的主要长骨
B.
腓骨上端称腓骨头
C.
腓骨下端称外踝
D.
外踝内满有一外踝关节面
E.
腓骨位于小腿的外侧
【多选题】一名优秀的服务或管理人员要善于聆听,倾听客人的_
A.
需要
B.
渴望
C.
异议
D.
抱怨
E.
投诉
【单选题】腓骨的错误描述是
A.
小腿负重的主要长骨
B.
腓骨上端称为腓骨头
C.
腓骨下端称为外踝
D.
外踝内侧有一外踝关节面
【判断题】一名优秀的服务或管理人员要善于聆听,倾听客人的需要、渴望,还要倾听客人的异议、抱怨、投诉,但不需要听懂客人的潜台词。
A.
正确
B.
错误
【单选题】对腓骨描述错误的是( )
A.
是小腿负重的主要长骨
B.
上端为腓骨头,下端为外踝
C.
外踝内面有一外踝关节面
D.
位于小腿的外侧
【单选题】对腓骨的错误描述是
A.
是小腿负重的主要长骨
B.
腓骨上端称腓骨头
C.
腓骨下端称外踝
D.
外踝内面有一外踝关节面
【单选题】对腓骨的错误 描述 是
A.
是小腿负重的主要长骨
B.
腓骨上端称腓骨头
C.
腓骨下端形成外踝
D.
腓骨位于小腿的外侧部
E.
腓骨头下缩细部分为腓骨颈
【单选题】对腓骨的错误描述是
A.
小腿负重的主要长骨
B.
腓骨上端称腓骨头
C.
腓骨下端称外踝
D.
外踝内面有一外踝关节面
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